Inquiry Regarding Rescheduling AZ-104 Exam to Online Proctored (OnVUE) While Traveling

Question

Inquiry Regarding Rescheduling AZ-104 Exam to Online Proctored (OnVUE) While Traveling

Mohmed mahmoud 20

Dear Pearson VUE Customer Support,

I am writing to inquire about my upcoming Microsoft Azure Administrator (AZ-104) exam, currently scheduled to be taken at a test center on October 14, 2026.

Due to upcoming travel abroad during that period, I would like to confirm if I am eligible to cancel my test center appointment and reschedule the exam as an online proctored exam (OnVUE) from my destination country. Additionally, could you please confirm if my existing exam voucher can still be applied when rescheduling from a different country?

Thank you for your guidance and support.

Best regards,

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Answer accepted by question author

Julian Sharp 43,441

This is a community forum not Pearson Vue support, contact https://www.pearsonvue.com/us/en/microsoft.html#customer-service

Julian Sharp 43,441 Reputation points

2026-09-16T23:16:31.3833333+00:00

You don't need to cancel, you can reschedule and select Online proctoring https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy#how-to-reschedule-or-cancel-your-exam

However, if you have an exam voucher from AI Skills Fest event, it cannot be rescheduled.

1 additional answer

Your answer

Julian Sharp 43,441 Reputation points

2026-09-16T23:16:31.3833333+00:00

You don't need to cancel, you can reschedule and select Online proctoring https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy#how-to-reschedule-or-cancel-your-exam

However, if you have an exam voucher from AI Skills Fest event, it cannot be rescheduled.

Answer 1

Yes. A Microsoft certification exam can be rescheduled from a test center appointment to an online proctored exam through Pearson VUE.

Use this path:

Sign in to the Learn profile.
Open Profile from the avatar menu.
Go to Credentials > Certifications.
Find the exam appointment and select Cancel or Reschedule.
Complete the change on the exam delivery provider site after redirection.

Important policy points:

Reschedule or cancel at least 24 hours before the scheduled appointment to avoid forfeiting the exam fee.
If a company-purchased voucher was used and the appointment is changed with less than 24 hours’ notice, the voucher is forfeited.
Online proctored delivery is available through Pearson VUE, and test center or online delivery can be selected when scheduling.

For the question about using the same voucher when rescheduling from a different country, the provided information only confirms that if Pearson VUE cancels an appointment, a used voucher should be reinstated automatically. For voucher handling tied to a user-initiated reschedule in another country, contact Pearson VUE support.