email titled Microsoft deleting email accounts

Frederick Reno 0 Reputation points
2026-09-16T20:31:22.75+00:00

I keep getting an email titled Microsoft telling me I need to verify my email as they are deactivating unused email accounts. Is this a scam.

Outlook | Web | Outlook.com | Email
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  1. AI answer

    2026-09-16T20:31:38.38+00:00

    Yes — treat it as a phishing scam.

    Common red flags in these messages include:

    • claims that an account will be deactivated unless action is taken immediately
    • requests to verify an account through an email link
    • sender addresses that are not official Microsoft domains
    • generic, urgent wording meant to pressure a quick click

    What to check:

    1. Verify the sender domain. Microsoft support emails use domains such as:
      • microsoft.com
      • microsoftsupport.com
      • mail.support.microsoft.com
      • office365support.com
      • techsupport.microsoft.com
    2. Hover over links without clicking them and confirm the destination matches Microsoft.
    3. In Outlook, be cautious if the message shows an unverified sender indicator, a ? sender image, or a via tag.
    4. Do not open attachments or click links in the message.

    What to do instead:

    • Delete the message or report it as phishing in Outlook.
    • If account status needs to be checked, sign in directly to the Microsoft service in a fresh browser window instead of using links in the email.
    • If any link was already clicked or credentials were entered, change the password immediately and enable multi-factor authentication.

    The context also notes that Microsoft does not normally deactivate accounts just because a password was not changed within a short deadline, and similar “verify now or be deactivated” emails are identified as phishing.


    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. paulr0511 48,630 Reputation points Independent Advisor
    2026-09-16T21:10:36.57+00:00

    Hello, good day and thanks for your question. I understand that you have received a suspicious email that is related to your Microsoft account.

    Microsoft does not send email to users with regards to this and this is clearly a scam or a phishing attempt to gain access to your account and it is best not to interact with this and it will be best to report it on this link https://www.microsoft.com/en-us/concern/scam.

    You can also see the Microsoft support links below.

    https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2

    https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

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