cancell windows 11 upgrade

Tammy Pfaffenberger 0 Reputation points
2026-09-16T20:29:03.97+00:00

Order number 1216211785 was an update or upgrade for windows 11 and it will not work on my computer due to needing a chip. Can I please get a refund. thanks

Windows for home | Windows 11 | Microsoft Store
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  1. John DeV 170.2K Reputation points Independent Advisor
    2026-09-16T21:06:58.1166667+00:00

    Hi, good day!

    I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

    Please visit the link below to contact customer support live chat.

    https://support.microsoft.com/contactus/

    Make sure to sign in your Microsoft Account

    Select the product you need help with

    Click "Get Home support" then describe your issue

    Click "Contact Support" tab above

    Reselect the product you need help with.

    Select "Billing and Payment updates" then click Confirm

    Click "Chat with a support agent in your web browser"

    Confirm your email then click Confirm

    You can also try to contact Microsoft Store Customer service phone numbers

    https://support.microsoft.com/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

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