Outlook account not recieving emails

Hi @tristanishappy

I’m sorry to hear that you did not receive an important service confirmation email, even though other emails from the same company are arriving normally.

Since the email is not in the Junk Email folder, the Other tab, or any other folder, and you have already checked your inbox rules and blocked senders list, please contact the company and ask them to resend the confirmation as a new email rather than forwarding the original message.

You should also ask whether their mail system recorded a delivery failure or rejection message for your Hotmail address. If available, the complete error or rejection code may help determine whether the message was rejected before it reached your Outlook.com mailbox.

Additionally, please check your Microsoft storage to make sure it is not full. Messages sent while your Microsoft storage is full may be returned to the sender and cannot be recovered in your mailbox.

If the sender did not receive a delivery error and the newly sent email still does not arrive, please contact Outlook.com Support while signed in to the affected Hotmail account. When contacting Support, provide the sender’s email address, the approximate sending time, and any delivery error code available.

Please note that this is a user-to-user support forum. Moderators, contributors, and external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance based on the issues, requests, or feedback shared on the forum.

Thank you for your understanding.

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