I am not able to see my Personal Vault on the IOS OneDrive App.

Question

I am not able to see my Personal Vault on the IOS OneDrive App.

Stevens Bonilla 0

For a long time I have not been able to see my Personal Vault files on the IOS App. Every time I go into the app and select Vault it ask me to Start Using Personal Vault. I follow the steps and when I get in my files are not showing up. If I go out or the Vault locks I see the Start Using Personal Vault. I have remove the app, restarted my IPhone, downloaded the app again. I have reset it the account and have done every trick I have read to get it work with no luck. I really need your help as this is a tool I really use and need to have access on my phone.

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Stevens Bonilla 0

Fixed by signing out and sing in again. I followed all the guidance here and did not resolve the issue.

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Answer 1

Xavier-D 13,480 Microsoft External Staff Moderator

Hello Stevens Bonilla

Since you have already reinstalled OneDrive, restarted the iPhone, and reset the account, I would not recommend repeating those steps.

Please open OneDrive.com in the latest version of Edge, Chrome, or Firefox and check whether the files are visible inside Personal Vault there. Also confirm that the OneDrive iOS app is signed in with the same personal Microsoft account.

If the files appear on OneDrive.com, they have not been deleted. You can use the web version as a temporary workaround.
If they appear online but remain missing only in the iOS app, sign out of the affected account in OneDrive, sign back in, and test Personal Vault again. This may temporarily refresh the Vault session.

If the problem returns after the Vault locks, the issue will likely require investigation by Microsoft Support rather than further local troubleshooting. Here is how to contact support:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

Please do not move or delete the online Vault files while the issue is being investigated.

Xavier-D 13,480 Reputation points Microsoft External Staff Moderator

2026-09-18T00:01:40.1+00:00

Hi Stevens Bonilla

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Stevens Bonilla 0 Reputation points

2026-09-23T18:11:22.84+00:00

I was able to fix it, but not using the guidance provided. I followed all the steps here but still had the problem. What resolve it was to sign-off of the app and sign in again. For some reason the session was stuck and not connecting to my vault.
Xavier-D 13,480 Reputation points Microsoft External Staff Moderator

2026-09-24T01:26:03.99+00:00

Hi Stevens Bonilla

Thank you for coming back and sharing what worked!

It sounds like the OneDrive app session had become stuck, and signing out of the app completely and signing back in refreshed the connection to Personal Vault. I’m glad to hear that restored access.

This is also helpful information for anyone else who encounters the same Personal Vault behavior on iOS.

Thanks again for sharing the solution!

Have a nice day.