Outlook.com and hotmail both use the same login but can't get hotmail email

Philr 0

Installed clean copy of Windows 11. Ran Outlook and it couldn't login to my hotmail account, said it couldn't find it and to create a new account. I had hotmail open on my phone and was getting email. But I created a new outlook account using the email address for hotmail. Now when I open outlook it logs in using the account but I still can't see my hotmail mail.

Hornblower409 15,815 Reputation points

2026-09-17T08:23:49.5366667+00:00

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6 answers

Brian Tillman 27,130 Reputation points Independent Advisor

2026-09-16T19:48:49.1666667+00:00

Hi. I'm Brian and I'll try to help.

Which account do you use to log into Windows? All @hotmail.com accounts are Microsoft accounts as are @outlook.com accounts. It's the exact same service. When you said you created a a "new account using the email address for hotmail," do you mean that you created a new Microsoft account with that address (which would be impossible) or do you mean you created an account within new Outlook for Windows that used that address to connect with the Microsoft account's mailbox? If you log into https://outlook.live.com/ with the hotmail.com address and password, to you see the messages? I'm a little confused exactly what you did. Can you be more explicit, please, and state the exact steps you took and with which apps?
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Philr 0 Reputation points

2026-09-16T20:01:39.28+00:00

When I tried to login to hotmail in Outlook for Windows it said the hotmail account didn't exist, create a new account. So I created a new account in Outlook using the hotmail email address thinking it would then bring up my email. It didn't. No matter what I use on that laptop now I cannot get to my actual hotmail account. I've spent the better part of two days researching and trying out suggestions on how to fix Outlook for Windows and have even done a clean install of Windows 11. I've tried logging into the hotmail account using a web browser but that doesn't work either. The phone and old laptop are both logged into the actual hotmail account and sending and receiving mail.
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Outlook.com and hotmail both use the same login but can't get hotmail email

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