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We have a Microsoft 365 Basic plan. We only use Word and it has stopped working. Very limited PC skills so will need very easy step by step help. We are using Windows 11 and PC is used by family so cannot say what has been recently added or changed on PC. Ready to cancel subscription! Messages we get when trying to open any Word documents.
<Error>
<Code>BlobNotFound</Code>
<Message>The specified blob does not exist. RequestId:c4151e68-201e-006c-80fe-458397000000 Time:2026-09-16T17:11:18.8787969Z</Message>
</Error>
Item does not exist. It may have been deleted by another user.
Technical Details
Troubleshoot issues with Microsoft SharePoint Foundation.
Correlation ID: 13dd3ba2-50f3-f000-7cf5-242f6f27b9c5
Date and Time: 9/16/2026 12:14:33 PM
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A family of Microsoft word processing software products for creating web, email, and print documents.
Microsoft 365 Basic is only for web and mobile apps (Basic does include additional OneDrive space and e-mail storage as well). If you are trying to use Word, Excel etc. locally under Windows, you'll need a different product.
Or are you saying that you see an error message in Word for the web?
It is error message when logged into OneDrive which I think is on the web. Sometimes an unlicensed version of Word pops up and I think it will open the documents but cannot revise or change anything. This is all very confusing to me.
It is error message when logged into OneDrive which I think is on the web.
Since the message mentions SharePoint, do you have a business account as well?
This may be some type of account or service conflict.
Sometimes an unlicensed version of Word pops up and I think it will open the documents but cannot revise or change anything. This is all very confusing to me.
If you mean that a locally installed, unlicensed Word app pops up, you should probably uninstall the local Office version from Installed Apps in Windows Settings.
No do not have business account only the basic plan.
No do not have business account only the basic plan.
Do you ever use some other account than your usual one (an account that the Microsoft servers may see as an organization account rather than an individual one)?
I don't understand where the SharePoint reference comes from, but it could of course just be a misleading error message.
I finaly got it fixed. Somehow all the files word could not find had been deleted to recycle bin. Got them back and it works great now.
Sometimes, there is a simple solution. I'm glad you got it sorted.