OneDrive on IPhone

Susan Lanka 0 Reputation points
2026-09-16T16:01:51.4933333+00:00

OneDrive on iPhone does not give complete list of files

Microsoft 365 and Office | OneDrive | For business | iOS
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  1. BabybooHN 3,045 Reputation points Independent Advisor
    2026-09-16T16:36:39.84+00:00

    Dear @Susan Lanka

    I understand that the OneDrive app on your iPhone is not displaying the complete list of files.

    As a first step, please sign in to OneDrive on the web at OneDrive and check whether the missing files appear there. Microsoft recommends checking the OneDrive website first because it reflects the files stored in OneDrive across your devices.

    If the files are visible on the website but missing from the iPhone app, please try resetting the OneDrive app:

    1. Open the OneDrive app.
    2. Go to Profile > Settings > Account.
    3. Select the affected account and tap Reset.
    4. Reopen OneDrive and check the file list again.

    Microsoft specifically recommends this reset for cases where OneDrive for iOS cannot find files.

    If the files are also missing from OneDrive on the web, please let me know whether this is a personal OneDrive account or a work/school account, and whether the missing files are located in My files, a shared folder, or a SharePoint/Teams library. This will help me narrow down the issue further.

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  2. AI answer

    2026-09-16T16:02:08.82+00:00

    On iPhone, OneDrive may not show the complete file list in the app UI. A supported workaround is to use the Files app instead:

    1. Open Files.
    2. Tap Browse.
    3. Under Locations, tap OneDrive.
    4. View the full filenames there.

    If files are still missing, try these checks:

    1. In the OneDrive app, go to Profile > Settings > Account and select Reset.
    2. If the issue continues, uninstall and reinstall the OneDrive app.
    3. Use the Files app on the iPhone to search for the missing content.
    4. If the files may not have synced yet, search for them on another device or in OneDrive on the web.

    If the files still cannot be found, for work or school accounts, contact the organization's IT helpdesk or admin.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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