unable to view my transcript or certificate on my profile

Aliyu Abdulkareem 0 Reputation points
2026-09-16T15:56:42.94+00:00

unable to view my transcript or certificate on my profile, how do I find a dedicated support that can take a look at this issue

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  1. Julian Sharp 43,431 Reputation points
    2026-09-16T18:01:18.39+00:00

    This is a community forum not support, try Microsoft Credentials support https://aka.ms/credentials-support

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  2. AI answer

    2026-09-16T15:56:57.8266667+00:00

    Use this path:

    1. Sign in to the correct Microsoft Learn profile.
    2. Open the profile menu and select Transcript to check whether completed certifications and modules are listed.
    3. Open Credentials to check whether the certification appears there.
    4. If the credential is still missing, confirm that the certification requirements were fully completed and that the exam was earned under the same login account used for the Learn profile.
    5. If multiple Learn profiles exist, a profile merge may be needed. Merging combines learning progress, credentials, and transcripts, and it cannot be undone.
    6. If the credential was earned through Certiport, it currently must be managed separately through the Certiport account.
    7. For dedicated help with missing transcripts or certificates, contact Microsoft Credentials Support.

    Useful places to check:

    • Learn profile → Transcript
    • Learn profile → Credentials
    • Certification Dashboard → View Transcript / View Certificates
    • Support: Credentials Support

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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