in microsoft 365 Excel and Word are showing grey cells

If Save is greyed out in both Excel and Word, the supported fixes from the available guidance are:

1. Refresh the Office sign-in/license
   • Open any Office app.
   • Go to File > Account.
   • Sign out of the current account, then sign back in with the correct Microsoft account.
   • This can refresh the app and restore saving.
2. Update Office
   • Open Word or Excel.
   • Go to File > Account > Update Options > Update Now.
   • If Enable Updates appears first, select that, then run Update Now.
3. Test in Safe Mode and disable add-ins
   • Press Windows + R.
   • Type excel /safe for Excel or winword /safe for Word, then press Enter.
   • If the app works in Safe Mode, go to File > Options > Add-Ins.
   • In Manage, select the add-in type and choose Go.
   • Clear one add-in at a time, restart the app normally, and test again.
   • Some older add-ins specifically called out as problematic are Abbyy FineReader, PowerWord, and Dragon Naturally Speaking.
4. If the file is from a shared location
   • The file may be locked by another user, which can leave commands unavailable.
   • In that case, use File > Save As to create a new copy and work in that copy, or wait until the other person closes the file.
5. If Office apps are stopping or hanging when saving cloud files
   • There was a known issue in Microsoft 365 Version 2205 where Word, Excel, and PowerPoint could close unexpectedly when opening, closing, saving, uploading, or downloading cloud files.
   • For Current Channel, this was fixed in Version 2206 (Build 16.0.15330.20230) and later, so updating Office is important.

• I can't save my excel doc. The Save as is greyed out. - Microsoft Q&A
• I get a "stopped working" error when I start Office applications on my PC
• File is locked by another user and commands are grayed out
• Word, Excel, and PowerPoint close unexpectedly when trying to open cloud documents in Office Version 2205