The TrackingID#2607230040002587 was closed without informing me and no resolution

Question

The TrackingID#2607230040002587 was closed without informing me and no resolution

Prue Gorospe 0

I have been working with a representative for a long time which I really don't appreciate as the representative David (real name is Akuchie D) was really rude. He after weeks of waiting he sent me an email saying he will call but he never called and just closed the ticket.

The account I was having issue is a business account. From that point on we were having issues and still trying to recover from it.

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Answer 1

Julian Sharp 43,851

This is a community forum, not support.

I would reach out to the Tech Lead and Technical Manager using the email addresses at the bottom of the email signature. That is what they are there for.

Prue Gorospe 0 Reputation points

2026-09-16T16:18:23.9233333+00:00
So am I not allowed to air my disappointment in a community forum??? I didn't realize that there are rules regarding the community forum that was not listed in the https://learn.microsoft.com/en-us/answers/support/code-of-conduct.

And shouldn't you be following this rule as well;

Be polite and respectful. We are a worldwide community of professionals with different backgrounds, identities, and levels of expertise. Remember you might not be communicating in someone else's primary spoken language, and others may not have your level of understanding.
Julian Sharp 43,851 Reputation points

2026-09-16T16:39:08.3466667+00:00

You can can complain here but it will have no effective outcome.

I was polite and gave you useful advice as to what to do next.
Prue Gorospe 0 Reputation points

2026-09-16T16:41:49.4633333+00:00

Thank you but I do know what the email addresses in the signature was used for "that is why they are there". Like I said I was just venting out my frustration.