NEW OUTLOOK START UP PROBLEM

Jan Matthews 0 Reputation points
2026-09-16T11:57:41.51+00:00

NEW OUTLOOK STARTS BUT ONLY DISPLAYS AN ENVELOPE WITH A LETTER POPPIN IN AND OUT

Outlook | Windows | New Outlook for Windows | For home
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  1. Jan Matthews 0 Reputation points
    2026-09-16T12:15:37.48+00:00

    NEW OUTLOOK STARTS BUT ONLY DISPLAYS AN ENVELOPE WITH A LETTER POPPING IN AND OUT of the envelope

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  2. SD - IA 179.1K Reputation points Independent Advisor
    2026-09-16T12:32:53.82+00:00

    Hi,

    Please try the following which might work:

    • Press Windows + R, type %localappdata%\Microsoft, and press Enter.
    • Delete the Olk and OneAuth folders.
    • Restart Outlook.
    • This only removes temporary Outlook data that will be recreated automatically.
    • Try reconfiguring, then open New Outlook and check.

    I look forward to hearing from you to get the results of the troubleshooting.

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