Microsoft Surface Slim Pen

If the Surface Slim Pen is not working, the supported replacement path is to submit a service request.

1. Go to Microsoft account | Select device for service and sign in with the Microsoft account linked to the Surface device.
2. If the Surface device is not listed, select Register device first.
3. Select the registered Surface device and follow the service instructions.
4. When asked for the issue category, select Accessory, then choose the appropriate Pen issue type.
5. Replacement options shown will depend on warranty status and exchange eligibility.

If the pen does not charge even with another compatible charger, the pen should be replaced. If the pen charges with another charger, submit a service order for the original charging accessory instead.

For technical support, open the Surface app, describe the problem, and select Get Help. If the device is owned by an organization, contact the organization’s IT helpdesk or admin.

References:

• Fix problems with charging Surface Slim Pen
• Troubleshoot your Surface Pen
• Use Surface Slim Pen