Hey there , I was subscribed in Microsoft 360 for personal and paid for one year but my account on it deactivated I can't use word to writing please review this matter.

Khalid Hashim 0 Reputation points
2026-09-16T07:09:15.2633333+00:00

Hey there

I have subscribed for Microsoft 360 personal service and I paid for one year but my account is deactivated please reviews this matter and reactive my account on Microsoft 360.

Microsoft 365 and Office | Word | For home | MacOS
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  1. AI answer

    2026-09-16T07:09:33.5666667+00:00

    If Microsoft 365 Personal was paid but Word shows the account or product as deactivated, use this order:

    1. Close all Office apps.
    2. Go to your Services & subscriptions page and sign in with the same Microsoft account that was used to buy Microsoft 365 Personal.
    3. Check the Microsoft 365 status:
      • If it shows expired, renew it.
      • If it shows active, the billing is likely correct and Office may need to refresh activation.
    4. Open Word, go to File > Account, sign out of the accounts shown, close Word, then open Word again and sign in with the same Microsoft account that owns the subscription.
    5. If Word still shows Product Deactivated or editing is blocked, select Update Options > Update Now from File > Account.
    6. If a yellow ACCOUNT NOTICE appears, check the payment method on the Payment options page and update it if there is an error, then restart Word.

    Important checks:

    • If the subscription was renewed recently, the license inside Office may not have refreshed yet even though billing is correct. Signing out and back in can force Office to pull the license again.
    • If Microsoft 365 was bought as a physical box or card, the subscription does not start until the product key is redeemed.
    • If Word is needed immediately, use Microsoft 365 for the web at microsoft365.com or Office on the web at Office.com.

    If the subscription status online is correct but Word still stays deactivated, contact Microsoft Support. If this is a work or school account, contact the organization’s Microsoft 365 admin or IT department.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 933.5K Reputation points Independent Advisor
    2026-09-16T07:42:10.8666667+00:00

    There are some on-going problems reported with the Office apps currently.

    1

    Log into your Microsoft account on this link, are you able to access your account and if so, is the expiry date listed on your subscription correct?

    https://account.microsoft.com/services/

    2

    At the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

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  3. Stefan Blom 352.5K Reputation points MVP Volunteer Moderator
    2026-09-16T07:44:54.19+00:00

    Is your macOS updated? If you can't update it to one of the most recent three major versions, you'll need at least macOS 12. If you have that version, you can install Office 16.88 from the update history page at https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac . For more, see https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .

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