Microsoft for Startups verification failed – no support option in Preview

Ivan Smirnov 0 Reputation points
2026-09-16T05:23:10.7033333+00:00

Hello Microsoft Team,

I am using the new Microsoft for Startups Preview experience in Azure Portal.

My startup verification has failed with the message:

“We couldn’t verify your startup.”

The portal does not provide any reason for the failure, and I cannot find an option to correct the submitted information, upload supporting documents, or request another review.

The documented “Your Microsoft Team” / “Get program support” section is also missing from my Microsoft for Startups page.

My startup, Voicli, is a live B2B SaaS platform for multilingual video meetings with real-time AI voice translation. The business is legally registered in Ukraine as a sole proprietor.

I can provide privately any documentation required for manual verification, including the official business registry extract, proof of registration, registered business address, proof of domain ownership, and founder information.

Could a Microsoft moderator please escalate this to the Microsoft for Startups Program Support / Business Verification team and advise how I can request a manual review?

Startup: Voicli Website: https://voicli.com

Thank you.

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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  1. AI answer

    2026-09-16T05:23:29.5166667+00:00

    A direct escalation cannot be performed here. The supported path is to submit a Microsoft for Startups Program Support request through the Azure portal.

    For the new Azure Portal experience used by startups that joined after May 29, 2026:

    1. Sign in to the Azure portal.
    2. Navigate to the Microsoft for Startups startup homepage.
    3. In the Overview tab, look for Your Microsoft Team.
    4. Select Get program support.

    If that section is missing, use the Azure support flow for Azure technical or subscription-related issues:

    1. In the Azure portal, select the ? icon in the top-right corner.
    2. Select Help + support.
    3. Select Create a support request.
    4. Complete the form and attach relevant screenshots or documents.

    Relevant scope guidance:

    • Microsoft for Startups Program Support handles program onboarding, Azure credit activation, benefit redemption, billing profile issues, entitlement corrections, and portal access problems.
    • Azure Support handles Azure service errors, outages, subscription issues, billing problems, and critical production incidents.
    • Program Support does not directly handle Azure service outages, production debugging, architecture design, or performance tuning.

    For a verification failure with no reason shown and no visible Get program support entry, include these items in the support request:

    • Screenshot of the “We couldn’t verify your startup” message
    • Business registration documents
    • Proof of domain ownership
    • Any registration or address documents that match the startup profile details

    If unsure which team to contact, start with Microsoft for Startups Program Support for program or benefit questions.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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