Cannot download apps

Vicki Mann 0 Reputation points
2026-09-15T20:38:43.6933333+00:00

Something went wrong

Repeating redirects detected. Please try again in a few minutes.

Correlation ID: [Moderator note: Personally Identifiable Information removed] 

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Jay1 Tran 860 Reputation points Independent Advisor
    2026-09-15T20:52:15.0366667+00:00

    Hi Vicki,

    Thank you for reaching out.

    To resolve the issue, please follow these steps:

    1. Use an incognito window
    • Open your browser in incognito or private browsing mode
    • Sign into m365.cloud.microsoft/apps.
    • From the home page select Install apps. (Or, you might need to select Apps from the left navigation pane, and then select Install apps.)

    Screenshot of Office.com if signing in with a work or school account

    1. Clear browser cache
    • Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility. 
    • Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom. 

    Delete browsing data X Time range Last hour > Browsing history 22 items. Includes autocompletions in the address bar. Download history None Cookies and other site data From 41 sites. Signs you out of most sites. Cached images and files Frees up less than 320 MB. Some sites may load more slowly on your next visit. Passwords None Autofill form data (includes forms and cards) This will clear your data across all your synced devices signed in to To clear browsing data from this device only, sign out first. Cancel Clear now

    • Restart the browser, and try again.
    1. Contact IT admin

    If the issue persists, please ask your IT administrator to assign or reassign the appropriate license to your account. Once the license has been updated, sign out, sign back in, and try downloading the app again.

    For more information, your IT admin may refer to: Assign or unassign licenses for users in the Microsoft 365 admin center - Microsoft 365 admin | Mic…

    In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

    I hope everything gets sorted out soon. Please keep me posted on any updates.

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  2. AI answer

    2026-09-15T20:38:56.9866667+00:00

    Try signing in directly to Microsoft 365 instead of using the invitation or download link.

    1. Open a browser and go to https://www.office.com.
    2. Select Sign in.
    3. Sign in with the Microsoft 365 work or school account that has the assigned license.
    4. If sign-in succeeds, look for Install apps in the upper-right corner.
    5. Select Install apps > Microsoft 365 apps.

    If the same redirect loop appears, test these browser checks in order:

    1. Open an InPrivate window and try again.
    2. Try a different browser.
    3. Clear cached images/files and cookies, then retry.
    4. In Edge, go to edge://extensions and temporarily turn off extensions one by one to check whether one is interfering.
    5. Try a new Edge profile:
      • Select the profile icon in the upper-left corner of Edge.
      • Select Add profile > Add.
      • Retry the sign-in and download in that new profile.
    6. If downloads start but then fail, check the download folder in edge://settings/downloads and verify the folder exists, is writable, and the disk is not full.

    If the issue happens only from the email link but not from https://www.office.com, the problem is likely the invitation link path rather than the Microsoft 365 app installation itself.

    If the issue occurs across multiple browsers, InPrivate, another device, and direct sign-in at https://www.office.com, the problem is likely with the account sign-in flow rather than the local browser session.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

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