Help to send it back

Are you talking about returning Surface?

If the Surface has not been opened or used and you would like to return it, the return process will depend on where and when you purchased the device.

If you purchased it directly from Microsoft, please sign in to your Microsoft account and check your order history for the return option. If the return option is not available, contact Microsoft Support and provide your order number so they can confirm your eligibility and provide the appropriate return instructions or shipping label.

If you purchased the Surface from a retailer or another seller, you will generally need to contact the seller directly regarding the return.