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Hi Ashley,
Welcome to the Microsoft Q&A forum.
Based on your description, you would like to build a client case management system using SharePoint, Power Apps, and Power Automate.
Since the current scope of support in this category is primarily focused on Microsoft 365 products, while the issue you are experiencing is related to Microsoft Power Apps, I want to make sure that you receive the most accurate and effective support. For this reason, I recommend posting your question in the Microsoft Power Platform Community Forum.
There, you can receive assistance from community members who specialize in Power Apps and Power Platform. Other community members who regularly follow the forum may also be able to share their experience and insights regarding similar scenarios.
I apologize for redirecting you to another community. However, because the scope of this category is primarily focused on Microsoft 365, my knowledge and support scope for Power Apps are limited. Directing your question to the most appropriate community will give you a better opportunity to receive specialized guidance for the issues you are experiencing with your Power Apps application and Power Automate flows.
I hope this information helps point you in the right direction.
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