I am unable to open my Clipchamp files

Andrea Fryett 0 Reputation points
2026-09-15T16:08:53.55+00:00

Hello

I have created a clipchamp project that I would like to go back and edit (actually a few projects). When I click on the file and say load in app, absolutely nothing happens. Zero warning, nothing seems to load and stall or get stuck. Just nothing happens. I tried logging out and logging back in, closing and reopening clipchamp. I tried downloading the files to my hardrive and opening from there but it gives and unsupported file warning. I woud love to be able to continue working on my projects.

Microsoft 365 and Office | Clipchamp | For home
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  1. Kai-H 26,950 Reputation points Microsoft External Staff Moderator
    2026-09-16T10:08:39.86+00:00

    Hi, Andrea Fryett

    The downloaded .clipchamp file is a project package, not a normal video, so opening it from the hard drive can produce an unsupported-file message. Since Load in app does nothing, the Windows app registration may be damaged rather than the project itself.

    Here are some suggestions you can try:

    Open Settings > Apps > Installed apps > Microsoft Clipchamp > Advanced options, then select Repair. Restart Windows and test the project again.

    If Repair does not help, open Microsoft Store > Library > Get updates and install any Clipchamp update.

    If Clipchamp is already current, uninstall and reinstall it from Microsoft Store. Keep the original media files and do not delete any Clipchamp or OneDrive project folders.

    If the .clipchamp project is stored in OneDrive, open OneDrive online, right-click the project file, select Version history, and restore a version from before the problem started. Clipchamp projects stored in Microsoft 365 can be managed like other OneDrive or SharePoint files, including through version history.

    If several projects fail the same way after reinstalling, contact Clipchamp Support from the Help option inside Clipchamp so the project record can be investigated.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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  2. AI answer

    2026-09-15T16:09:20.7566667+00:00

    For Clipchamp for home, this behavior is usually handled with the project-loading steps below.

    1. Refresh the app/page first.
      • Press Ctrl + F5.
      • If that does not help, go back to the page where all video projects are listed, reload that page, then reopen the project.
    2. Try the project in the browser instead of Load in app.
      • The web app and desktop app are functionally identical for video creation.
      • This is specifically suggested when the desktop app has trouble opening projects.
    3. Check whether the original media files are still available.
      • If Clipchamp cannot find the original files, it can ask to locate them again.
      • If unsupported file types were added, that can also cause problems locating files. In that case, reload the page or sign out and sign in again, then reopen the project.
    4. If media or assets never finish loading, convert the source videos to MP4 outside Clipchamp and import the converted files.
      • This can help even when the original files already use the MP4 extension, because the conversion can change the video/audio codecs to something Clipchamp can read.
    5. Free up system resources.
      • Close other browser tabs and apps.
      • Make sure free disk space is greater than the size of the video files used in the project.
      • Clipchamp works best with at least 8 GB RAM; 16 GB or more is better.
    6. Disable browser extensions, especially ad blockers, privacy tools, or translation extensions.
      • These can prevent Clipchamp from loading correctly.
      • After disabling them, reload Clipchamp.
    7. Clear browser cache and restart the browser.
      • Before doing this, make sure the original media files still exist outside Clipchamp, because the project may need to relink them afterward.
      • Clear Cached images and files for All time.
      • Then restart the browser with chrome://restart or edge://restart and reopen the project.
    8. Advanced step: clear Clipchamp site data in Edge or Chrome Developer Tools.
      • Warning: this purges Clipchamp editing and processing files stored for the site, so keep the original media files available in case relinking is required.
      • In Edge or Chrome: 3 dots menu > More tools > Developer tools > Application > Storage > Clear site data.
      • Refresh Clipchamp and open the project again.
    9. If the projects are OneDrive-backed and access errors started after moving to Clipchamp cloud storage, sign in to OneDrive to reactivate the OneDrive entitlement, then reload Clipchamp.
    10. If the computer is older or the projects are large, try opening the project on a different computer or split a long project into shorter ones.

    Since signing out/in and reopening were already tried, the next best path is:

    • try the project in the browser,
    • refresh/reopen from the projects list,
    • disable extensions,
    • clear cache/site data,
    • then verify the original source media is still available for relinking.

    The “unsupported file” message when opening downloaded files from the hard drive is consistent with Clipchamp not opening project files directly as normal media files. If a specific media asset is the problem, converting that source media to MP4 is the supported workaround.

    If none of these steps work, contact Clipchamp Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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