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If the exam was passed on 15/09, allow up to 24 hours for the result to appear in the Learn profile Certifications tab. For most exams, results appear within minutes, but Microsoft states it can take up to 24 hours.
If the certificate is still missing, use this checklist:
- Confirm the certification requirements were completed. If the certification requires more than one exam, the certificate is only available after the final required exam is passed.
- Sign in to the correct Microsoft Learn profile. A missing certificate is often caused by using a different Microsoft account than the one used to register for the exam.
- Try any other accounts that may have been used during exam registration, including a personal Microsoft account or a work or school account.
- Open the Certification Dashboard and check the Certificates section. From there, select View Certificates to see earned certificates and download them.
- Check the transcript in Learn: sign in to Learn profile → avatar → Profile → Transcript. Successfully completed certifications appear there.
- If the exam was taken through Certiport, those exams and certifications may not currently appear in the Microsoft Learn profile and must be managed through the Certiport account.
If the certificate still does not appear after these checks, contact Microsoft Credentials Support.