how to move shared in box order in outlook 365

STREET, Ellie (NHS TV ICB) 40 Reputation points
2026-09-15T11:20:58.8933333+00:00

as above please. i cannot reorder my different email inboxes and associated folders

Outlook | Windows | New Outlook for Windows | For business
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AI answer

2026-09-15T11:21:11.6533333+00:00

In new Outlook for Windows, folders within an account can be reordered, but the accounts or mailboxes themselves in the left folder pane cannot be manually rearranged.

For folders inside a mailbox:

  1. Go to Mail.
  2. Select View on the ribbon.
  3. Select Folder pane and turn on Custom folder order.
  4. Drag and drop folders to the position wanted, or right-click a folder and select Move up or Move down.

If alphabetical order is preferred instead:

  1. Go to View.
  2. Select Sort Folders > Order folders A to Z.

Important limits:

  • Search, Shared with me, and In-place archive folders cannot be moved and stay at the end of the account.
  • In new Outlook for Windows, there is currently no supported way to change the order of different inboxes/accounts in the left navigation pane. They generally appear in the order they were added.

Workaround:

  • Add frequently used folders to Favorites and arrange those for quicker access.
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  1. STREET, Ellie (NHS TV ICB) 40 Reputation points
    2026-09-15T11:27:48.7166667+00:00

    this hasnt worked

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  2. STREET, Ellie (NHS TV ICB) 40 Reputation points
    2026-09-15T11:22:55.2566667+00:00

    this hasnt worked, i do not get the option to drag and drop anything

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