cannot access installled office apps

Mrs F 0 Reputation points
2026-09-15T09:26:39.3133333+00:00

I have purchased microsoft as a one off, I have entered the product key

it says I have installed.

but I think it may be installed to a different account, becasue it gave me a compelte run around with accounts and sign ins

I can install the applciations

BUT i cannot use them , they are just adds to subscribe.

how do I get past this,

very frustrating.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. DaveM121 931.9K Reputation points Independent Advisor
    2026-09-15T10:01:44+00:00

    If you purchased the Office apps from a 3rd part retailer, did you enter your product key on this link to register the Office licence on your Microsoft account.

    https://setup.office.com/Home?wa=wsignin1.0

    If no, log into your Microsoft account on this link, do you see your Office licence linked to your account there, and is that where you installed the Offices from on your Mac.

    https://account.microsoft.com/services/

    If that is the process you used, open Finder on your Mac and go to the Applications folder, do you find the Office apps installed in there.

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  2. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2026-09-15T09:59:31.6666667+00:00

    If you purchased directly from Microsoft, you should see the product in your account at https://account.microsoft.com/services . This will tell you which account you need to use when you sign into an Office app such as Word.

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