AZ-900 Certification Missing from Microsoft Learn Credentials

Sai Priya Kommineni 0 Reputation points
2026-09-15T07:49:54.6266667+00:00

I passed Microsoft Azure Fundamentals (AZ-900) in March 2023. I have my Candidate ID and the original exam confirmation email, but my certification is not appearing under my Microsoft Learn profile → Credentials → Certifications. I would like assistance locating/linking my existing certification to my current Microsoft Learn profile.

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  1. AI answer

    2026-09-15T07:50:12.46+00:00

    Use this path to locate or link the missing AZ-900 certification:

    1. Verify that AZ-900 was fully earned.
      • A certification appears in Learn only after the credential requirements are completed.
      • AZ-900 requires a passing score of 700 or greater.
    2. Sign in to the correct Microsoft Learn profile.
      • Go to the Learn profile and check Credentials.
      • If multiple Microsoft accounts were ever used, try each account that may have been used during exam registration, including a personal Microsoft account and any work or school account.
      • A common cause of missing certifications is signing into a different Learn profile than the one used for the exam.
    3. Check the transcript as well as Credentials.
      • In the Learn profile, select Transcript in the left column.
      • The transcript contains active certifications, exams passed, Applied Skills, and training history.
    4. If the certification is on another Learn profile, merge profiles if eligible.
      • A profile merge can combine learning progress, credentials, and transcripts from both profiles.
      • To start a merge: sign in to one profile, go to login account management, and choose add login account. If that login account is associated with another Learn profile, it triggers a merge.
      • Important: merging cannot be undone.
    5. If the credential still does not appear, contact Microsoft Credentials Support.
      • This is the documented path for additional help with missing credentials.
      • Have the Learn username available when contacting support.

    Relevant notes:

    • If the exam was taken through Certiport, those exams and certifications are not currently reflected in the Microsoft Learn profile.
    • Passed exams are not shared as credentials; certifications appear under Credentials, while exam history is also available on the Transcript.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 43,431 Reputation points
    2026-09-15T10:07:58.85+00:00

    What you need to check and then do if you cannot find your certification is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

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