AI Skills Fest 2026 – Certification Voucher Not Received

Janoi Rowe 0 Reputation points
2026-09-15T05:45:40.3+00:00

Hello Microsoft Credentials Support,

I am contacting you regarding the Microsoft AI Skills Fest 2026 certification exam voucher.

I participated in AI Skills Fest 2026 and completed the required learning activities/eligible playlist. I also completed the voucher claim process.

I have received my AI Skills Fest 2026 Credly badge, which confirms that my participation/achievement was recorded. However, I have not received the Microsoft certification exam voucher from Pearson VUE/MindHub Pro.

I have checked my inbox, spam/junk folders, and other email folders, but I cannot find the voucher email.

I would appreciate it if you could please:

  1. Verify whether I was eligible for the AI Skills Fest 2026 certification voucher.
  2. Verify whether a voucher was issued to my account/email address.
  3. If I was eligible but the voucher was not delivered, please reissue the voucher or provide instructions for obtaining it.
  4. Confirm whether the voucher can still be used to schedule a Microsoft certification exam, specifically SC-200: Microsoft Security Operations Analyst.

I have attached/provided a screenshot of my AI Skills Fest 2026 Credly badge as evidence of my participation.

Thank you for your assistance. I would appreciate having my eligibility and voucher status reviewed.

Kind regards,

Janoi Rowe

Community Center | Not monitored

2 answers

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  1. AI answer

    2026-09-15T05:45:55.6633333+00:00

    The available guidance indicates that missing AI Skills Fest 2026 vouchers are being reviewed individually, and one common cause is a mismatch between the email address used to register for AI Skills Fest and the email address used to submit the voucher claim form.

    For AI Skills Fest voucher issues:

    1. Submit a Credentials Support request at online support request.
    2. In the form, select:
      • Product family: Learning
      • Product or Service: Microsoft Credentials
      • High-level category matching the issue
      • Type of Support: Professional No Charge
      • Preferred contact method: Email
    3. In the issue description, include:
      • A clear summary that the Credly badge was received but the Pearson VUE voucher was not
      • The email address used to register for the event
      • Learn username
      • Screenshots of the badge and any related evidence
    4. If the request is specifically about a voucher, use:
      • Problem Type: Exams
      • Problem Subtype: Discounts or Vouchers

    Additional supported details:

    • Credentials support is provided through email, not phone.
    • If a support case was already submitted regarding voucher availability or expiration on or before September 1, 2026, it may be eligible for an exception review. If an open support case already exists, no further action is required.
    • A case number is shown after submission and is also confirmed by email from ******@mail.support.microsoft.com.
    • Case status can be checked on the Manage tab of the online support request site.

    The provided materials do not include a way to verify voucher issuance directly in this forum, and they do not confirm SC-200-specific voucher applicability.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 43,336 Reputation points
    2026-09-15T08:14:45.4866667+00:00

    Sorry, it is now far too late as all AI Skills Fest vouchers had to be used before August 18th.

    You needed to have claimed the voucher and used the same email address on the claim form as you used to register for the event.

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