Robux hasnt come in

Hi Daniel,

If the Microsoft/Xbox order shows as completed but the Robux has not appeared, first make sure the Xbox account used for the purchase is linked to the correct Roblox account. Then restart Roblox and sign back in.

If the Robux is still missing, check your Microsoft order history to confirm the payment was completed. If it was, contact Roblox Support with the Microsoft order number and purchase details, as Roblox handles Robux delivery to the account.

Thank you, and feel free to respond back for more assistance.

Hello Daniel Medina,

Since you have multiple Microsoft accounts, the easiest way to identify which one was used is to sign in to Microsoft Order History with each account and look for the Robux purchase. The account where that order appears is the Microsoft account that made the purchase.

Once you find it, check whether the Robux order shows as Completed. If it does but you still cannot identify which Roblox account received the Robux, that part would need to be checked with Roblox Support, since the Xbox/Roblox account association is handled on Roblox's side.