Urgent Complaint – My PL-300 Exam Was Cancelled Without My Permission

Dear Pearson VUE / Microsoft Certification Support Team,

I am writing to raise a serious concern regarding my PL-300 – Microsoft Power BI Data Analyst exam.

My exam was confirmed for Friday, 16 October at 8:00 AM (GMT+05:30), as shown in the confirmation email I received. I did not request or authorize the cancellation of this exam.

However, I subsequently received an email stating “Microsoft Certification Exam Cancelled” and showing the same exam as cancelled.

I have attached screenshots of both emails for your reference:

The original confirmation showing my PL-300 exam scheduled for 16 October at 8:00 AM.

The subsequent cancellation notification.

I did not cancel this exam and did not give permission for anyone to cancel it on my behalf.

Please investigate this matter urgently and provide:

The exact reason why my exam was cancelled.

Who/what initiated the cancellation.

Confirmation that this cancellation was not caused by any action from my side.

Immediate restoration/rescheduling of my exam at the original date and time, if possible.

Confirmation that I will not lose my exam fee or attempt because of this cancellation.

This exam is important to me, and an unauthorized cancellation has caused significant inconvenience and disruption to my preparation.

Please treat this as an urgent issue and provide a written explanation and resolution as soon as possible.

Exam: PL-300 – Microsoft Power BI Data Analyst – English

Scheduled date: Friday, 16 October

Scheduled time: 8:00 AM (GMT+05:30)

I look forward to your prompt response.