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Hi Alan,
Sorry that your live chat was disconnected.
Microsoft Community moderators don't have access to reconnect or transfer live support sessions. Please contact Microsoft Support again and provide your existing case number, 7108833564, and let the support agent know that your previous chat with Natalie Joy was disconnected.
They should be able to check the case history and advise you on the next steps.
For your privacy, please avoid posting any additional personal or case information publicly in this thread.