I'm willing to pay for support

Question

I'm willing to pay for support

Henry Waxman 0

It seems that MSN has blocked a number of my contacts. And I have played around with the system for hours & hours & hours at this point. The system shows me a brief list of senders that got blocked, probably spammers from the past, which is a list of senders I do NOT care about.
What I care about is finding the list that I do need to review, which contains senders that I have regularly received & read. I have no idea how this happened. Maybe MSN decided on its own which senders I am no longer allowed to receive? Maybe I got hacked & somebody else decided to block my important senders???? Whichever the case isn't so important. What matters is that somebody will direct me to the list of blocked senders so I can unblock them. And I am willing to pay a reasonable fee. Frankly, in my opinion, MSN should provide support for me since I pay $9.95 per month.

I have called the [Moderator Note: Personal Info Removed] number who directed me back to this site. I cannot emphasize enough,,, I could care less whether it's a phone agent or an online chat agent. I just want relief from this issue.

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2 answers

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Answer 1

Chloe-V 12,790 Microsoft External Staff Moderator

Hi @Henry Waxman

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m sorry you have spent so many hours trying to resolve this, especially when messages from important contacts may be affected.

If the senders you are looking for do not appear in the blocked list, please also check your Junk Email folder and Inbox rules, as their messages may have been redirected rather than manually blocked. If you still have an older message from an affected sender, you can also add that address to Safe senders and domains.

Since you would prefer direct assistance, please contact Microsoft Support as follows:

Go to Contact Microsoft Support.
Select Show expanded list of products.
Select Outlook > Get Home support.
Enter Outlook live chat, then select Get Help > Contact Support.
Sign in with the affected account. If that is not possible, use another Microsoft account to view the available support options.
Under Ask our Support Assistant, enter Talk to live chat agent, then select Contact Support.
Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent in your web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I hope the support team can help identify why messages from those contacts are no longer reaching your mailbox.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Henry Waxman 0 Reputation points

2026-09-16T01:59:48.9366667+00:00

I guess I deserved that. Perhaps I didn't check JUNK MAIL,,,, yea, that was a real possibility & how would you not have known that I actually have checked the JUNK MAIL regularly & I have done searches by name & emails. Of course you wouldn't have known that I eliminated that possibility because I didn't specifically say I've already done that much.
Henry Waxman 0 Reputation points

2026-09-16T02:05:32.7466667+00:00

I've done all that already (several times),,,, particularly going to #4, review blocked senders & domains.
I've also done the part about "Still need help?" select YES. Which takes me to a maze of answers that continue to not answer my questions.
Henry Waxman 0 Reputation points

2026-09-16T03:19:29.91+00:00

really,,,, outlook.com has HELP search button. There was a time I could type in "representative" or "agent" & I would then get the live help. Do I understand that feature has been removed for customers who pay their monthly fee? The HELP search button does allow me to spend more & more of my time looking at the self help articles that DO NOT ANSWER my question.
I have people complaining that I have blocked their emails. So we can agree that it's not a JUNK MAIL issue,,, we can agree that the emails are getting kicked back to the sender. We can also agree at this point that it's not a JUNK MAIL issue because I've thoroughly searched JUNK MAIL. So if possible, let's all refrain from suggesting I haven't checked the JUNK MAIL.

Once again,,,, not to brag,,, but to show how motivated I am to resolve this, I am willing to pay for the service to get this rectified - if somebody will only tell me the secret to finding a 2nd or 3rd level technician that knows what to do. And if such a person speaks English as a 1st language, then super. It's always a plus when I don't have to battle with an accent that I can't understand.
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator

2026-09-16T07:17:14.46+00:00

Hi @Henry Waxman

I completely understand how frustrating this has been, especially after spending so much time searching for a way to reach a live support agent.

As a forum moderator, I do not have access to your account, mail delivery records, or Microsoft’s back-end systems, so I’m unable to determine why those messages are being rejected or connect you directly with a higher-level technician.

Please use the contact steps I provided above rather than selecting “Still need help?”. When you reach the Support Assistant, enter “Talk to a live chat agent”, then follow the remaining steps to request direct assistance from Microsoft Support.

I sincerely hope the support team can investigate the mail delivery issue further and help you get this resolved.
Henry Waxman 0 Reputation points

2026-09-16T15:50:00.3366667+00:00

hi @ Chloe,
So you completely understand.

Your advice has turned out to be a dead end & a circular loop. Is it possible for you to print this complaint out & walk it over to a 2nd-level or 3rd-level technician who can help? At this point, all I have is this forum to ask questions. If following your directions repeatedly doesn't produce results, then I'm asking that I get better directions. To be clear, I would like a technician who can help.

And, no need to explain you don't have access to my mail delivery, records, or acct info. All that is understood already.
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator

2026-09-16T23:29:02.95+00:00

Hi @Henry Waxman

I’m sorry the suggested contact route did not connect you with a technician. I understand that repeating the same steps would not be helpful. While I cannot escalate the complaint from the forum, you may try signing in with another personal Microsoft account to access the live support options.

I hope this helps you reach the appropriate support team.
Henry Waxman 0 Reputation points

2026-09-17T14:59:53.7333333+00:00

hi @ Chloe,,,, you can't escalate my complaint from your position, then what you are saying is I'd be wasting my time taking your suggestion to invent another sign on to rectify my normal sign on. Think about it. You are sending me on a wild goose chase & its my time, not yours.
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator

2026-09-17T23:24:54.4566667+00:00

Hi @Henry Waxman

I understand your point, and I’m genuinely sorry for the additional frustration. I can appreciate how discouraging it is to be given another suggestion when you have already spent considerable time trying to get this resolved.

Answer 2

For an MSN/Outlook.com account, the list to review is the Blocked senders and domains list in Outlook.com junk email settings.

Use this path in Outlook.com:

Open Settings.
Go to View all Outlook settings.
Open Mail > Junk email.
Review Blocked senders and domains.
If an important sender or domain appears there, remove it.
Add important contacts to Safe senders and domains.

If mail from a blocked sender is still appearing, or if expected mail is still not arriving after checking the blocked list, the documented causes are:

The sender may be changing email addresses. Create an Inbox rule to catch common words and move those messages.
The visible sender address may not be the real sender address. Check the internet message headers and block or allow the real address instead.

If important messages are being treated as junk rather than blocked, first check the Junk Email folder, then add those senders to Safe senders and domains.

If self-help does not solve it, Outlook.com support is available from within Outlook.com:

Select Help on the menu bar and enter the issue.
If that does not solve it, scroll to Still need help? and select Yes.
If sign-in is part of the problem, use the separate support entry point provided on the support page.