Copilot issues

Karen L 0 Reputation points
2026-09-15T01:14:52.17+00:00

Never had this problem before with copilot but ever since Y'all updated it it just crashes and i cant even re open the saved conversation without it crashing even on edge it crashes

Microsoft Edge | Other | Windows 11
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  1. Jhun Buala 5,720 Reputation points Independent Advisor
    2026-09-17T04:25:15.4066667+00:00

    Hi karen,

    The problem seems to be tied to those saved conversations rather than Copilot itself.

    Let's not keep reinstalling the app, especially since you've already seen the same issue in Edge. The update's timing could make it a possibility that it is a bug.

    For now, I'd leave the affected chats alone and watch for a Copilot update or service-side fix. I know that's not an ideal workaround - having to start a new conversation every time defeats the purpose of keeping your chat history.
    As a temporary workaround, you can use Copilot in Edge for the older conversations if they open there, and use the app for new chats. Another option is to export your Copilot activity history from the Microsoft Privacy Dashboard so you have a copy of your previous activity while this is being worked out.

    Regards,
    Jhun

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  2. Karen L 0 Reputation points
    2026-09-16T13:20:11.7666667+00:00

    i mean it works if i dont try to open the older chat logs but i hate having to make a new conversation each time

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  3. Jhun Buala 5,720 Reputation points Independent Advisor
    2026-09-16T00:31:22.5633333+00:00

    Hi Karen,

    Since the app then crashes when opening an older conversation, this may be related to the chat history or Copilot service instead of the installation itself.

    I think there have also other reports of similar problems with Copilot conversations after the recent changes. That doesn't confirm the update is the cause, but given the timing, let's keep an eye on further Copilot updates or service-side fixes.

    For now, just avoid repeatedly opening the affected chat if it consistently causes Copilot to crash. If possible, note whether new Copilot chats work normally while older saved chats cause the crash.

    Regards,
    Jhun

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  4. Karen L 0 Reputation points
    2026-09-15T19:23:04.7133333+00:00

    i tried that but then the the thing just crashes all over again i even tried to re-install through UN-install did nothing at first the app couldnt even find my old chats and eventually when it did find it sure the browser not the app let me go into it the app did not just crashes completely after showing me an old link i was looking up through co-pilot

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  5. Karen L 0 Reputation points
    2026-09-15T19:22:12.28+00:00

    i tried that but then the the thing just crashes all over again i even tried to re-install through UN-install did nothing at first the app couldnt even find my old chats and eventually when it did find it sure the browser not the app let me go into it the app did not just crashes completely after showing me an old link i was looking up through co-pilot

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