HELP Changing Project ID

Ana Escobar 0 Reputation points
2026-09-15T01:11:59.4066667+00:00

Hello,

my project ID is diffrent to whats showing on my SHOPIFY , I need to delete/change the project ID to match what I have on my DASHBOARD on Clarity can any one help

Ana

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  1. Abinesh Magudeeswaran 90 Reputation points Student Ambassador
    2026-09-15T02:39:25.5266667+00:00

    Hi Ana,

    Thanks for reaching out.

    If the Project ID shown in Shopify is different from the Project ID in your Microsoft Clarity dashboard, the Project ID generally needs to be updated in the Shopify integration rather than changed directly in Clarity.

    Please check the Clarity integration/app settings in Shopify and verify that the Clarity Project ID configured there matches the Project ID shown in your Clarity dashboard.

    If you’re unable to remove or update the existing Project ID, please share:

    Which Clarity integration/app you are using in Shopify

    Where the incorrect Project ID is displayed

    A screenshot of the relevant Shopify/Clarity settings (please hide any sensitive information)

    With those details, the community can help determine the appropriate next step.

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  2. Gérard Oomens 131.6K Reputation points Volunteer Moderator
    2026-09-15T08:46:39.06+00:00

    You could also try asking this question in the Shopify community.

    https://community.shopify.com/c/ask-offer/294

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