New HP Omni Book 3 Laptop Will Not Connect to Android Phone

Question

New HP Omni Book 3 Laptop Will Not Connect to Android Phone

Christina Szeman 1

Hello,

I just bought an HP Omni Book 3 Laptop, and, it's working fine except that it will not connect to my Samsung Galaxy A53 phone either through Phone Link or Bluetooth.

With Bluetooth, I did pair both. But as soon as both of them connect, it somehow is not connected on the Window 11 laptop. But it does on my phone.

As for the phone link, the laptop is doing the same while on the phone, I constantly have to log in using the Authenticator loop.

How do I fix this?

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3 answers

Your answer

Answer 1

Manoel Barros 21,815 Independent Advisor

Hi!

Retail laptops often come with outdated versions and a lot of software that can interfere with performance and other apps.

Bluetooth issues are usually caused by driver faults or interference from third-party software. The first step is to reinstall the driver. Once that is resolved, you can try to fix the Phone Link issue.

Download the Bluetooth driver from the manufacturer's official website.

https://support.hp.com/us-en/drivers/hp-omnibook-3-15.6-inch-laptop-next-gen-ai-pc-15-fn0000/model/2102843564

Download Realtek RTL8xxx Series Bluetooth Driver.

NOTE: This is not a Microsoft website, but it appears to provide accurate and safe information. Be wary of ads that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Research any product advertised on the site before you decide to download and install it.

After downloading, disconnect your PC from the Internet > Restart your PC.
When Windows starts, search for "Device Manager" in the search bar > Click on the icon > Expand the "Bluetooth" tab.
Right-click on the first Bluetooth device > Select "Uninstall device" > Check "Try to remove the driver for this device" > Confirm > Repeat this step for all Bluetooth devices in the "Bluetooth" tab.
Restart your computer.
Install the downloaded Bluetooth Driver > After installing the driver completely, restart your computer.
Connect to the internet and check if the problem is resolved.

Manoel Barros 21,815 Reputation points Independent Advisor

2026-09-15T02:11:58.5966667+00:00
Please also send me your Windows 11 build; it's important.

Press WINDOWS + R > Type "winver" (no quotes) > Take a Screenshot of the Window and send it to me
Christina Szeman 1 Reputation point

2026-09-15T02:24:39.8033333+00:00

Do you want something similar from my Samsung Galaxy a53 phone?
Christina Szeman 1 Reputation point

2026-09-16T01:16:24.4133333+00:00

I have tried many times to connect according to your instructions. I did get to the website, but I couldn't connect to the link that you have because it didn't recognize my device which is a HP OmniBook 3 16-bu0078ca (E10KKUA). I had to do it on my own, which did connect, and I did download Realtek RTL8xxx Series Bluetooth Driver. When you asked me to download it, but I don't think that it did fully download. It automatically disappeared. Otherwise, it didn't work.
Manoel Barros 21,815 Reputation points Independent Advisor

2026-09-16T03:30:06.6833333+00:00

It’s strange that the download didn't complete. Did a specific error or code appear? Does the problem occur when downloading from other sites?

There might be a network issue as well. Try testing it in another browser. If that doesn't work, try resetting your network settings.
Christina Szeman 1 Reputation point

2026-09-17T21:13:03.04+00:00

No, the download just disappeared after a few seconds of downloading, but it wasn't even finished. I will try another browser. I don't know
Christina Szeman 1 Reputation point

2026-09-17T21:53:22.41+00:00

I got the same results. It didn't even download all the way, the last time it was halfway. But I am going to show you what the real issue is. I should mention that both my Android and laptop are on the same wifi.

But it automatically disconnected from both the laptop and phone for some reason. It didn't even show on the android phone that it was connected.

I hope this helps. I doubt that this has anything to do with realtek download. I am still seeing that it downloads halfway or a quarter way and it disappears. And both of my devices are on the same Wi-Fi, but they are still not connecting. However I do play a game where I do have to login through my phone with numbers and both devices do connect that way. But they cannot connect through Phone Link (I do have phone link on the Android, but not the app), or Bluetooth.
Christina Szeman 1 Reputation point

2026-09-17T21:56:17.4266667+00:00

Maybe the other issue too, while I am connecting the two devices is that the phone asks me to login through the authenticator, which means that I have to get off one app to go to the other. Maybe that has something to do with, but I doubt it. It took me a while to figure out that I have to add my Gmail email to connect to Phone Link. But that didn't work either and now I got Login failed. I have tried many other times, but I am still getting Login failed. I cleared the login fail. But I still cannot connect the Phone Link between the two devices. I don't see the connection on my laptop and my phone is logging me in, but not connecting through the Phone
Link.

I think I know what the real issue is and why I can't connect my phone and laptop using Phone Link. On my Android phone, it doesn't recognize that I am signing into the Phone Link app. Instead, it thinks that I am longing in and it is constantly directing me to the Authenticator and asking for a passkey. And it does this loop every time I tried to connect the two devices. I did fix the loop problem by restarting my phone. But now my laptop app doesn't respond to it.
Christina Szeman 1 Reputation point

2026-09-19T22:38:49.3+00:00

I don't know how this happened, but my phone miraculously did connect to the laptop via phone link.

Answer 2

Manoel Barros 21,815 Independent Advisor

Thanks! I don't need the info from the phone, but try reinstalling the Bluetooth driver and see if it works, following the step-by-step instructions in the previous reply.

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Answer 3

Manoel Barros 21,815 Independent Advisor

There are three separate issues, and one of them prevents you from downloading the driver that could resolve the Bluetooth problem. I would recommend performing a network reset and trying to download the driver first.
Here is how you can reset the network:

Open Windows Settings (shortcut CTRL + I) > Go to "Network and Internet" > Under "Status", click on the option "Reset Network" (marked with blue).
Click "Restore Now" > Wait for your computer to restart.
On startup, type "'Command Prompt" in the Search Bar > Right-click the app > Select ''Run as administrator''.
Now we will enter the following commands.

NOTA: Type the entire command in the first line > Press ENTER > Wait for command completion > Run next command from the list.


netsh winsock reset

netsh int ip reset

netsh advfirewall reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Restart the computer. If that doesn't work, try the solutions in the topic below:

https://support.microsoft.com/en-us/windows/experience/connectivity-networking/fix-wi-fi-connection-issues-in-windows

Christina Szeman 1 Reputation point

2026-09-19T22:24:09.6033333+00:00

I am hesitant to do your suggestion because I did have another app that connects to both devices. I am wondering if that will screw up any other apps. I will try it but hesitantly.
Manoel Barros 21,815 Reputation points Independent Advisor

2026-09-20T00:50:11.55+00:00

What are these apps, and how do they connect to the devices?