Outlook 365 for Mac- Gmail issues...

dan harper 0 Reputation points
2026-09-14T21:29:34.24+00:00

I'm signed into my gmail account in " New" Outlook. I can see old emails, sent mails.

New emails coming in are not syncing... Emails sent via Outlook are not sending, there is a number 1 in the drafts folder like it is there, but it's not there when you click on drafts... No email is sent when you try to send an email from this account

gmail account is NOT full, about 2% full

google says it's not their issue, it's an outlook issue.

I have one other gmail account that is sending and receiving just fine, it's just this one account. I'm thinking something with this account, but getting gmail to recognize it is next to impossible because I can still see my new email when I log into google via my web browser.

Mac Sonoma 14.8.7

Outlook Version 16.112.4 (26090911

I've tried resetting this account in Outlook, same results

I've tried deleting this account in Outlook and setting it back up, same results.

Open to suggestions at this point.

Outlook | MacOS | New Outlook for Mac | For home
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  1. Norah-L 10,580 Reputation points Microsoft External Staff Moderator
    2026-09-15T04:08:00.6233333+00:00

    Hello dan harper,

    Since the other Gmail account works normally, this seems specific to the connection between Outlook and the affected account.

    Try removing Outlook’s authorization directly from Google to refresh he Google authorization token:

    1. Close Outlook.
    2. Open your Google Account in a browser.
    3. Go to Security > Your connections to third-party apps and services.
    4. Select Microsoft apps & services, then remove its access.
    5. Reopen Outlook, add the Gmail account again, and approve every requested mail permission.

    If the issue continues, use Gmail on the web as a temporary workaround and contact Outlook support for further assistance: In Outlook, select Help > Contact Support, then describe the Gmail synchronization issue and start the conversation.

    Since this is a user-to-user forum, we cannot inspect the account’s server-side connection, but Outlook Support may be able to check why this specific mailbox is not syncing.

    Thnak you so much for your patience!

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