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Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
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Hi Moh,
Good day. The issue is unusual for a personal Outlook.com account. Specially since you have already tried clearing the Recoverable Items folder.
Try to check the mailbox from Outlook on the web rather than the Outlook app:
- Sign in to Outlook.com and open Settings > General > Storage.
- Check whether the 19.7 GB is still showing under Deleted Items.
- If there is an option to permanently delete or empty the Deleted Items folder there, try it from this page.
- Also check the Recoverable items section again and make sure there isn't still a large amount of data listed there.
If the storage page still shows around 19.7 GB in Deleted Items after you've cleared Recoverable Items, this may be a mailbox-side issue rather than something you can fix from the Outlook app.
In that situation, I wouldn't recommend repeatedly deleting the messages, as you've already confirmed that doesn't clear the space.
Can you screenshot the Settings > General > Storage I wanna see what shows for Deleted Items and Recoverable Items. I wanna see what the 22 GB is actually being counted to.
Regards,
Jhun