How do I manage my copilot subscription

Michael Thottichira 0 Reputation points
2026-09-14T18:55:46.47+00:00

I personally purchased copilot on my work email using my personal credit card. Our company recently went through a merger where we migrated with the other company's microsoft domain while still keeping the same email address as before. I am still being billed for the copilot subscription through the original company domain but have no way of managing it anymore. What can I do? My new IT department says to contact Microsoft directly but Microsoft tells me to contact my IT department.

Microsoft Copilot | Other
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  1. Emma1-N 12,445 Reputation points Microsoft External Staff Moderator
    2026-09-15T02:30:45.2133333+00:00

    Hello Michael Thottichira,

    Thank you for posting. Since the Copilot subscription is associated with a work/organizational Microsoft account and your company has undergone a domain migration, this falls under Microsoft 365 commercial support rather than consumer support. Your organization's IT administrator will need to contact Microsoft's business support channels to investigate the subscription and billing details.

    Thank you for your understanding.

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