I need accesss to a live person to assist with two users on our account that cannot access Outlook

Question

I need accesss to a live person to assist with two users on our account that cannot access Outlook

Mark Engleman 0

Cannot gain access (two users) on an account to Outlook - receive POP outgoing server error messages - I see a number of devices on our account that I need to clean up - but need to speak with a real live agent

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Answer 1

Hi @Mark Engleman

I’m sorry to hear that two users are unable to access Outlook and are receiving POP outgoing server messages. Since you also need help reviewing and removing old devices, contacting a live Microsoft support agent would be the best next step.

Please follow these steps:

Go to Contact Microsoft Support.
Select Show expanded list of products.
Select Outlook > Get Home support.
Enter Outlook live chat, then select Get Help > Contact Support.
Sign in with the affected account. If that is not possible, use another Microsoft account to view the available support options.
Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent in your web browser.

When contacting support, mention that two users cannot access Outlook, are receiving POP/SMTP outgoing server messages, and need assistance reviewing and removing old devices from the account.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding.

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