when i turn on my cam in laptop(ASUS vivobook) the screen of my laptop starts to freeze i can use any thing then i have to do force power off . pls tell me what to do?#microsoft

Shivam Das 0 Reputation points
2026-09-14T17:29:36.3+00:00

when i turn on my cam in laptop(ASUS vivobook) the screen of my laptop starts to freeze i can use any thing then i have to do force power off . pls tell me what to do?

Microsoft Teams | Microsoft Teams for business | Settings | Other
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  1. AI answer

    2026-09-14T17:29:56.9833333+00:00

    Try these steps in order:

    1. Check whether the camera is being physically blocked or disabled.
      • Look for a privacy shutter or slider near the camera lens.
      • Check the keyboard for a camera privacy key and toggle it.
      • Open the built-in Camera app. If it shows a gray image, lock icon, or privacy screen there too, the issue is outside Teams.
    2. Check Windows camera permissions.
      • Open Settings > Privacy & security > Camera.
      • Turn on Camera access.
      • Turn on Let apps access your camera.
      • If using Teams desktop, make sure Microsoft Teams is allowed.
      • Close Teams and reopen it.
    3. If the problem happens in a browser, allow camera access in the browser.
      • In Teams on the web, select the site permissions icon next to the address bar.
      • Set Camera to Allow.
      • Refresh the page and rejoin.
      • In Edge, go to Settings > Privacy, search, and services > Site permissions > All permissions > Camera, and turn on Ask before accessing (recommended).
    4. If the camera is detected only sometimes or triggers freezes when starting, enable basic camera driver mode.
      • Open Settings in Windows.
      • Go to the camera settings for the device.
      • Open Advanced camera options.
      • Turn on Basic camera driver mode.
      • Restart Teams and test again.
      • Note: this may disable some manufacturer camera features, but it can improve reliability.
    5. If the laptop freezes and stops responding, force a restart.
      • Press and hold the power button until the device shuts down and restarts and the Windows logo appears again, then release the button.
    6. If the issue continues, reinstall the graphics driver.
      • Right-click Start > Device Manager.
      • Expand Display adapters.
      • Right-click the graphics card > Uninstall device.
      • Restart the computer.
      • Download and install the graphics driver from the graphics card manufacturer’s official website.
    7. If the screen becomes unstable or flickers before freezing, reset the graphics driver.
      • Press Windows logo key + Ctrl + Shift + B.

    If none of these steps fix it, use Give feedback in Teams and include a screenshot, logs if available, what appears on screen, and the troubleshooting already tried.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ruwim.B 6,900 Reputation points Volunteer Moderator
    2026-09-14T18:11:19.57+00:00

    In Teams open Settings -> Devices.

    What is the name of the device set as your camera there?

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