Viva Learning premium: what admin reports are included, and what progress data syncs from a connected LMS (SAP SuccessFactors)?

Hi Ana,

Let me help address each of your questions:

1/ Admin reporting

Viva Learning Premium provides two relevant types of reporting:

• Adoption and engagement reports: include active users, engaged users, content played, bookmarks, shares, recommendations, searches, and views of learning paths or collections.
• Learner completion record exports: cover completion records received from connected learning providers or LMS platforms, as well as courses that learners manually mark as completed in Viva Learning.
• Reports can include information such as course or content title, content provider, assignment, recommendation, or self-initiated learning, completion or synchronization date, source of the progress information, etc.

The standard adoption reports are primarily aggregated and anonymous. They are not intended to replace detailed LMS compliance or audit reporting. Detailed certification, attendance, assessment, and regulatory reporting continue to come from SAP SuccessFactors Learning.

Reports can be exported to Excel or CSV, and exported Excel or CSV files can be imported into Power BI.

2/ SAP SuccessFactors connector

The SAP SuccessFactors connector can bring more than the catalog into Viva Learning. Depending on the connector configuration, it can synchronize course catalogs, programs and learning paths, content permissions, learner assignments, assignment status (Not started, In progress, or Completed), course completion records, completion dates and certain progress information (when supplied by SuccessFactors)

To display user-specific assignments and completions, Learner Record Sync must be enabled. User mapping depends on the SAP SuccessFactors PERSON_ID_EXTERNAL value matching the user’s employeeID in Microsoft Entra ID.

The standard connector flow is primarily from SAP SuccessFactors Learning into Viva Learning. When a learner launches SuccessFactors content from Viva Learning, the learner is generally directed to the SuccessFactors learning experience. SuccessFactors records the course activity and completion, and that updated record is later synchronized into Viva Learning.

3/ Recommendations and progress tracking

Progress is not always self-reported. It depends on the content source:

• LMS assignments: progress and completion can be updated automatically when SAP SuccessFactors supplies the relevant learner records.
• Integrated learning providers: some providers can send progress or completion signals automatically to Viva Learning.
• Content sources without progress integration: learners can manually update the progress or mark the content as complete.

For recommendations created directly in Viva Learning, the learner also controls whether progress information is shared with the recommender. Progress sharing is turned off by default for new recommendations unless the organization has configured this differently. Therefore, a manager may not see the learner’s progress if the learner has not enabled progress sharing, even if Viva Learning has received or recorded a progress status.

4/ Licensing scope

If all 1,000 employees need to view their SAP SuccessFactors assignments and completion records inside Viva Learning, the expected licensing requirement is that all 1,000 employees need a Viva Learning Premium entitlement. This entitlement can come from a standalone Viva Learning Premium license, or another Microsoft license that includes the equivalent Viva Learning Premium capabilities, like an applicable Microsoft Viva Suite license. Licensing only administrators and managers would not normally provide the premium LMS assignment experience to unlicensed employees.

Please also note that Viva Learning Premium enables the integration and Viva Learning experience, but it does not replace the underlying SAP SuccessFactors licenses or any separate licenses required by third-party content providers.

5/ Pricing

Using the stated list price of €3.50 per user per month with an annual commitment, the estimated cost for 1,000 users would be 1,000 users × €3.50 × 12 months = €42,000 per year.

However, the €3.50 amount is only the public list price, not necessarily the final contracted price, as Microsoft does not publicly guarantee a specific volume discount at 1,000 users. Therefore, the final guaranteed amount needs to be confirmed through the Microsoft account representative or licensing partner.

Hope this information is helpful. Should you have any further questions, please feel free to share them in the comment below. I'm very happy to help.