Can't see notes

Try these checks in order:

1. Open the Notes folder directly in Outlook on the web.
   • In the left folder list, scroll down and select Notes.
   • If it is not visible, expand Folders or More.
   • If the folder opens but the list is blank, wait a moment and refresh the page.
2. Try a clean browser session.
   • Open Microsoft Edge or Chrome in InPrivate/Incognito mode.
   • Sign in only to the affected account.
   • Open the Notes folder again.
   • If the notes appear there, the issue is likely related to browser cache or an extension.
3. Check other Microsoft notes locations.
   • Open the Sticky Notes app on Windows and sign in with the same Microsoft account.
   • Open OneNote on mobile and check the Sticky Notes section.
   • This helps confirm whether the notes still exist but are not rendering in Outlook on the web.
4. Check recovery locations.
   • Open Deleted Items and look for the missing notes.
   • If available, use Recover items deleted from this folder.
5. If available, verify in classic Outlook for Windows.
   • Open Outlook with the same account.
   • Press Ctrl + 5 to open Notes, or go to More Apps > Notes.
   • If the notes appear there, copy the contents somewhere safe immediately.

If the Notes folder shows a count such as 21 items but displays nothing, the folder may exist while Outlook on the web is not rendering the contents correctly. Checking in a private browser session, Sticky Notes, OneNote, or classic Outlook helps determine whether the notes are still present.

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