My HP Pavilion Laptop has stopped charging

Cindy Gullo 0 Reputation points
2026-09-14T14:29:48.9333333+00:00

My HP Pavilion Laptop has stopped charging. Battery is not removable.

Any suggestions? New power cord maybe?

Windows for home | Other | Performance and system failures
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  1. AI answer

    2026-09-14T14:30:08.6033333+00:00

    Try these checks first:

    1. Use the original charger and cable if available. A USB-C charger may not be compatible, may not provide enough power, or the cable may not meet the laptop’s power requirements.
    2. Make sure the charger is connected to the actual charging port, not a non-charging USB-C port.
    3. If charging through a dock or hub, connect the charger directly to the laptop instead.
    4. Inspect and carefully clean the charging port with compressed air. Dust or dirt can prevent proper contact.
    5. Restart the laptop: Start > Power > Restart.
    6. Run the Windows power troubleshooter: Start > Settings > System > Troubleshoot > Other troubleshooters > Run next to Power.
    7. In Device Manager, expand Batteries, then for each battery device disable it, re-enable it, and restart the laptop.

    About replacing the power cord: a new charger or cable can help if the current one is incompatible, underpowered, or faulty. Use one that matches the laptop’s charging requirements. For faster charging, the PC, charger, and cable must all support the required power level.

    If the laptop shows plugged in but stays at 0% and turns off immediately when unplugged, that can indicate a battery hardware failure rather than a Windows update or driver issue. In that case, the battery may need service or replacement.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 933.8K Reputation points Independent Advisor
    2026-09-14T15:05:47.3666667+00:00

    1

    Open Device Manager (accessible by right clicking your Start Button).

    Expand the Batteries section

    For each device in that section:

    Right click and choose Disable

    Wait a second or two, then right click and choose Enable

    Close Device Manager

    Restart (not shut down) your laptop.

    Then check if the battery is charging correctly.

    2

    If not, start your laptop and on the HP logo screen, repeatedly press the Esc key.

    Press F2 or Fn + F2 on the resulting window.

    That should open the HP PC Hardware Diagnostics menu.

    Select Component Tests in the main menu and from there, you should be able to test the health of your battery, what does that test indicate for the health of your battery.

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