Teams crashes after logging in on Pixel Work app

Hello,

First to answer your questions:

• My Pixel 10 is running Android version 17.
• I just started my job and Teams has never worked, so I haven't had any new software updates that affected it to my knowledge.
• We use Company Portal.
• Outlook and other apps work fine in my work profile.
• Yes, I can use Teams from the web without issue.

As for the recommended steps:

1. There are no pending updates for the apps you listed.
2. When I open Company portal and log in, it says my accunt is created using the email "@employer.org" so I must use this email. The email "@employer.org" (same as the one listed for the account) was used to log in. So I suspect this is the issue, but how do I address it?

Hi EL,

Thank you for the additional information.

The fact that Outlook and other Microsoft apps work normally in the same Work Profile, and that Teams works successfully in the browser, suggests that your account, MFA configuration, and device enrollment are generally functioning correctly. This appears to be a Teams-specific issue on the affected device rather than a broader account or authentication problem.

Regarding the message in Company Portal indicating that the account was created using @employer.org and that you must use that address, that message is typically informational and does not necessarily indicate a problem by itself. However, I would still recommend confirming that the account shown in Company Portal is exactly the same account you are using to sign in to Teams.

Could you please verify:

• Is the Teams sign-in account exactly the same account displayed in Company Portal?
• Do you have any alternate work accounts, aliases, or a different sign-in UPN assigned by your organization?

In addition, I would recommend the following:

1. Remove and re-add the work account/work profile

• Remove the work account (or work profile, if permitted by your organization's policies).
  • Restart the device.
• Re-enroll the work profile through Company Portal.
• Test Teams again.

Since the crash occurs immediately after authentication completes, this can help if the existing work-profile registration, authentication tokens, or device enrollment information has become corrupted.

2. Ask your IT administrator to verify device compliance
   • Confirm that the device is properly enrolled in Intune.
     • Confirm that the device is marked as compliant.

• Review any Conditional Access or app protection policies that specifically target Teams.

3. Consider testing the latest Intune Company Portal beta (if your organization permits it)

I found a similar case involving Pixel devices and newer Android releases where the user reported that Microsoft app crashes in managed work profiles were resolved after updating to a newer Intune Company Portal beta build.

Because you are using:

• a Pixel 10,
• Android 17,
• a managed Work Profile,
• and Company Portal,

there is at least some similarity with previously reported compatibility issues involving Pixel devices, Android work profiles, and Intune-managed apps.

I cannot confirm that this is the cause in your case, but if your IT department allows participation in the beta program, it may be worth testing.

For reference: How to fix teams app crashing after Android 17 update in Pixel device? - Microsoft Q&A

I look forward to your update.

Kind regards.