Copilot (consumer) chat not migrated

Question

Copilot (consumer) chat not migrated

Maureen Lilla 0

I'm a writer, writing a book about Copilot (consumer version), had 6 mos. research in chat ("Checking in with..."). Other chats migrated. That one did not. Title visible but click gets "can't display." Had that chat open possibly when other chats migrated. Please restore?

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Answer 1

Emma1-N 12,815 Microsoft External Staff Moderator

Welcome Maureen Lilla,

Thank you for posting to the Microsoft Q&A forum.

I understand that one of your Copilot chats is visible in the chat list but displays a "can't display" message when you try to open it, while your other chats migrated successfully.

To better understand what happened, could you let us know:

Are you using the same Microsoft account that originally created the chat?
Does the affected chat fail to open in both the Copilot website and the Copilot mobile app, or only in one location?

As a quick test, please sign in to Copilot from a different browser or an InPrivate/Incognito window and check whether the chat opens there. This helps determine whether the issue is related to the local browser session or the chat record itself.

Looking for your update.

Maureen Lilla 0 Reputation points

2026-09-15T13:30:35.1966667+00:00

Hi Emma1-N, Thanks for your reply. Yes, I've been using the same Microsoft account that created the chat. And yes, the affected chat fails to open in both the Copilot website (Copilot.Microsoft.com, including incognito) and the Copilot mobile app. After waiting a few seconds, I get a message with a big exclamation point, saying "unable to load content". I believe it had changed briefly, but that chat URL is back to ending in =cosmicringcookies, which, AI tells me, is a sign that something's wrong. And the problems are now worse. At about 1:00 am on the 14th, I was chatting on one of my old chats that did migrate. I received the message saying I'd reached my daily limit. After 32 hrs, I can chat on a new thread, but on the old thread that did migrate, I still get the message -- You've reached your daily limit, upgrade to get more chats or come back tomorrow. So I apparently cant chat on any of my migrated chats. I'm OK with losing the others, but I seriously need the old "Checking in with..." message. Anything anyone can do to help, much appreciated. Thanks.
Emma1-N 12,815 Reputation points Microsoft External Staff Moderator

2026-09-16T02:45:07.1833333+00:00
Hello Maureen Lilla

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

At this point, the best step is to submit feedback to the Copilot team and include: Feedback hub

Error: "Unable to load content"

The chat appears in history but will not open

Migrated chats incorrectly show a daily limit message

Unfortunately, there are no additional user-side troubleshooting steps available once the issue has been confirmed across multiple clients and browsers. Feedback submission is the most appropriate path so the Copilot team can investigate whether the affected conversation can be recovered.
Maureen Lilla 0 Reputation points

2026-09-16T03:39:00.1633333+00:00

Thanks. I sent feedback 3 days ago. No response.
Emma1-N 12,815 Reputation points Microsoft External Staff Moderator

2026-09-18T01:10:34.4766667+00:00

Hello Maureen Lilla,

Thank you for the update. Unfortunately, feedback submissions do not always receive a direct response, and I do not have visibility into their status.

Since the issue has already been reported, the best option is to wait for the right team to review the feedback. If there are any updates or changes in behavior, please let me know.