Unknowingly charged for game pass

To check whether the most recent Game Pass charge is refundable, cancel the subscription first and then review the refund option.

1. Go to https://account.microsoft.com/services and sign in with the Microsoft account used for the purchase.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel, then follow the prompts.
4. If Turn on recurring billing appears instead of Manage, the subscription is already set to expire and there will be no further automatic charge.

For subscriptions purchased directly from Microsoft, refund eligibility depends on timing, subscription type, and country of purchase. In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner. A refund of the most recent recurring billing charge may also be available if the subscription is canceled within 30 days after payment, limited to one time per Microsoft account and subscription product.

If the charge is unrecognized rather than simply unwanted, use the Investigate option on the Manage your payments page of the Microsoft account dashboard.

If the subscription was purchased through Google Play or the Apple App Store, cancellation and refund must be requested through that store instead of Microsoft.

If more help is needed, use Contact Microsoft Support, enter the billing problem, select Get Help, and then Contact Support.

• How to get a refund on a Microsoft subscription
• Microsoft subscription refund policy
• How to investigate a billing charge from Microsoft
• How to investigate a billing charge from Microsoft