No sound after Win11 update

Margie Campbell 0 Reputation points
2026-09-14T06:19:31.63+00:00

I updated Windows 11 on 9/14/26 and now have no sound. I've even tried external speakers, no sound. I have a newer (3 months old) Acer Aspire HDMI, intel core i5. It took several tries over the past week to get the update to take. Is there a way to get sound back?

Thanks

Marge Campbell

Windows for home | Windows 11 | Performance and system failures
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  1. Senthil kumar 2,420 Reputation points
    2026-09-14T06:38:15.8033333+00:00

    Hi @Margie Campbell

    Root Cause:

    chance to driver corrupted or driver issue. so, First press windows + x key then select Device Manager go to sounds and vide game controller check you driver status. it looking good or corrupted or not properly installed.

    Solution :

    • if corrupted or not properly installed then uninstall from you pc restart your pc then install again your driver.
    • suppose not helped download latest sound driver from internet and uninstall existing driver restart your pc then install the downloaded latest driver. it will work.

    Please give your feedback.

    Thanks.

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  2. DaveM121 932.3K Reputation points Independent Advisor
    2026-09-14T06:54:16.29+00:00

    1

    Right click your Start Button and open Device Manager.

    Expand the 'Sound, Video and Game Controllers' section.

    Please provide a screenshot of that full Device Manager window.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

    3

    Open the Settings App, then go to Windows Update - Update History.

    What is the KB number of the update that was installed that caused to problem with the audio on your laptop.

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