Camera is not working

ENOCH ABASS 0 Reputation points
2026-09-14T05:55:15.3533333+00:00

My laptop camera is not working, is showing green but not clear to take picture.

Windows for home | Other | Devices and drivers
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 930.8K Reputation points Independent Advisor
    2026-09-14T06:29:51.31+00:00

    1

    If there is an image from the webcam, but the image is not correct, open the Settings App.

    Go to Bluetooth an Devices - Cameras - Integrated Camera

    In there, you will find some sliders to adjust the image on your webcam.

    2

    If that was not the problem.

    Look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

    3

    If that was not the problem, the best option is to go to the support page for your laptop on the manufacturers website to download and reinstall (not update) the version of webcam drivers they provide.

    If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-14T05:55:31.1633333+00:00

    Try these steps in order:

    1. Check whether the camera is physically blocked.
      • Open any privacy shutter on the webcam.
      • If the keyboard has a camera key, press it or press Fn + that key.
      • A green or unclear image can happen when privacy mode is enabled or the camera is covered.
    2. Make sure Windows allows camera access.
      • Go to Start > Settings > Privacy & security > Camera.
      • Turn Camera access to On.
      • Turn Let apps access your camera to On.
    3. Run the camera troubleshooter.
      • Open Get Help and run the automated camera troubleshooter.
      • It can diagnose and fix many camera problems automatically.
    4. Try basic camera mode.
      • Go to Settings > Bluetooth & devices > Cameras.
      • Select the camera.
      • Under Advanced camera options, select Edit.
      • Turn on Turn on basic camera and select Apply.
      • This can help when the camera is detected but the image is green or unstable.
    5. Reinstall the camera driver.
      • Open Device Manager.
      • Expand Cameras.
      • Right-click the camera and select Uninstall device.
      • Restart the laptop.
      • Windows should reinstall the camera driver after restart.
    6. Check for device updates.
      • If the device has a manufacturer support app or support page, install the latest webcam driver provided for the laptop model.

    If the camera is still green or blurry after these steps, the issue is likely with the camera hardware or the manufacturer-specific driver.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.