Team Changes

Question

Team Changes

Kim McNamara 0

I have had a staff member leave out organization and would like to have her subscription removed.

I would also like to add a new team member to our subscription, can you please advise how I go about making these changes

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3 answers

Your answer

Answer 1

Hi @Kim McNamara

If a staff member has left your organization, you can remove their Microsoft 365 license and then assign that license to your new team member. You must be at least a License or User Administrator to assign licenses.

As an administrator:

Go to the Microsoft 365 admin center.
Select Users > Active users.
Select the former employee and open Licenses and Apps.
Uncheck the license you no longer want assigned to them and select Save changes.

User's image

You can then create the new user's account under Users > Active users > Add a user and assign the available license to them.

If the user has left the organization permanently, you may also want to block sign-in to prevent further access.

User's image

After confirming that any required mailbox, OneDrive, or other business data has been retained or transferred, you can delete the account if appropriate.

This also helps ensure the former employee can no longer access organizational resources while allowing you to reassign their Microsoft 365 license to the new team member.

You can read more at: Assign or unassign licenses for users in the Microsoft 365 admin center - Microsoft 365 admin | Mic…

Answer 2

Kim McNamara 0

can you please let me know how to get to microsoft admin 365 centre

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Answer 3

Kim McNamara 0

am i talking to someone in FIN365 or Microsoft

Teddie Dang 1,265 Reputation points Independent Advisor

2026-09-14T06:05:24.7966667+00:00
Hi @Kim McNamara

This is a public Microsoft community forum. I am a community member providing guidance and do not work for Microsoft or FIN365, nor do I have access to your Microsoft 365 subscription or account information.

Could you please confirm:

Which Microsoft 365 subscription or license do you have?

Was the subscription purchased directly from Microsoft, or is it purchased and managed through FIN365 or another IT provider?

If you purchased Microsoft 365 directly from Microsoft, an administrator account would normally have been created when the Microsoft 365 tenant was first set up. This account often uses an @onmicrosoft.com address and may be able to access the Microsoft 365 Admin Center.

If your Microsoft 365 subscription is managed through FIN365 or another IT provider, they may be able to help you remove the former employee's license and assign it to the new team member. I would recommend contacting your provider directly, as they may have administrative access to your Microsoft 365 tenant and can make these changes on your behalf.
Kim McNamara 0 Reputation points

2026-09-14T06:14:19.9166667+00:00

my apologies, i thought I was reaching out to FIN365 as I have a subscription with them for our CRM. I have come to the community page that was included my FIN365 subscription. I do not know who to contact to have my CRM subscription updated.
Teddie Dang 1,265 Reputation points Independent Advisor

2026-09-14T06:42:55.85+00:00
Hi @Kim McNamara

Since your subscription is with Fin365, you will need to contact Fin365 directly. If you're unsure who to contact at Fin365, I recommend:

Checking any welcome emails, invoices, or subscription documents you received from Fin365, as these may contain their support contact details.

Logging in to any Fin365 customer portal you have access to and looking for a Support or Contact Us option.

Visiting the Fin365 website and using the support or contact information provided at the bottom of the page.
Kim McNamara 0 Reputation points

2026-09-14T06:48:02.89+00:00

thank you, once again please accept my apologies as I was confused. I also appreciate you pointing me in the right direction. Your customer service is exceptional.
Teddie Dang 1,265 Reputation points Independent Advisor

2026-09-14T06:56:40.3733333+00:00

Hi @Kim McNamara

No problem at all, and there’s no need to apologize. This community forum is here for users to help other users, and I’m glad I could point you in the right direction. I hope you’re able to get everything sorted with Fin365.