Reschedule Exam

DHARSINI M 0 Reputation points
2026-09-14T04:15:39.9533333+00:00

I need to reschedule my exam , because my greeter couldn't able to see my ID proof , So I need to resubmit my ID Proof and I need to start my exam

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  1. Julian Sharp 43,051 Reputation points
    2026-09-14T06:53:19.2466667+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling or taking an exam

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  2. AI answer

    2026-09-14T04:15:53.2933333+00:00

    For a reschedule after an online exam check-in issue, use the Microsoft Credentials support forum for assistance with the exam appointment.

    If the exam appointment is still available to manage, the standard reschedule path is:

    1. Sign in to the Learn profile.
    2. Open Profile from the avatar menu.
    3. Go to Credentials > Certifications.
    4. Find the exam appointment and select Reschedule.
    5. Complete the change on the exam delivery provider site.

    Important policy details:

    • Reschedule or cancel at least 24 hours before the scheduled exam time, or the fee or voucher may be forfeited.
    • Exam appointments are managed through the Learn profile and then redirected to the exam delivery provider.

    For issues specifically related to a failed check-in or ID verification problem during the exam start, a support moderator in Microsoft Credentials can assist.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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