Try this in order:
- Restart the PC Close apps and restart Windows first.
- Check the Defender service
- Open Start and run
services.msc - Find Windows Defender Antivirus Service
- Make sure Startup type is Automatic
- On the Action menu, select Start
- If Start is unavailable, select Stop, wait for it to stop, then select Start again
- Open Start and run
- Check whether another antivirus is disabling Defender
On Windows 10/11, if a non-Microsoft antivirus is installed, Microsoft Defender Antivirus can be turned off automatically.
- Open appwiz.cpl
- Uninstall any third-party security or antivirus software
- Restart the PC
- Review Defender event logs
- Open Event Viewer
- Go to Applications and Services Logs > Microsoft > Windows > Windows Defender > Operational
- Check for these event IDs:
- 15
- 5007
- 5010
- Check if policy is turning Defender off
Open Command Prompt as administrator and run:
Open the generatedGPresult.exe /h gpresult.htmlgpresult.htmlreport and check under Windows Components/Microsoft Defender Antivirus for:- Policy: Turn off Microsoft Defender Antivirus
- Setting: Enabled
DisableAntiSpywareis being applied under:HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender - Check Defender-related services in PowerShell
Open PowerShell as administrator and run:
Expected key results include:Get-Service WinDefend, WdBoot, WdFilter, WdNisSvc, WdNisDrv, SecurityHealthService, wscsvc | Format-Table -Auto DisplayName, Name, StartType, Status- Microsoft Defender Antivirus Service (WinDefend):
Automatic,Running - Windows Security Service (SecurityHealthService):
Manual,Running - Security Center (wscsvc):
Automatic,Running
- Microsoft Defender Antivirus Service (WinDefend):
- Reset Defender definitions and platform
Open Command Prompt as administrator and run:
MpCmdRun.exe -RemoveDefinitions -All MpCmdRun.exe -ResetPlatform - Back up and remove Defender policy keys
This changes Defender policy in the registry. Back up first. Open PowerShell as administrator and run:
Then remove the Defender policy key:New-Item -Path "C:\DefenderTemp" -ItemType Directory; Invoke-Command {reg export 'HKLM\SOFTWARE\Policies\Microsoft\Windows Defender' C:\DefenderTemp\_DefenderAVBackup.reg}Remove-Item -Path 'HKLM:\SOFTWARE\Policies\Microsoft\Windows Defender' -Force - Run Windows Update After the steps above, run Microsoft Update/Windows Update and install available updates.
- If the service still will not start Run the Microsoft Safety Scanner to rule out malware. If errors appear when starting the service, contact Microsoft Support and provide the exact error.
References: