Group email won't send

Question

Group email won't send

Michelle King 0

When I try to email in one of my self-created groups, it says Couldn't send this message. When I click more details it says There was a problem sending this message. Please try again later.

I have been using the group all year with no problem. I have a feeling I may have accidentally changed something on the screen where you create the group email.

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1 answer

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Answer 1

Hi Michelle,

Good day. The issue could be related to the group itself rather than your email account, specially if regular emails are still sending normally. Try these steps first:

Open your contacts or people page and find the group you're having trouble with.
Open the group and check that all the members are still listed correctly. If you recently changed anything in the group, save it again.
Try creating a new test group with just 1-2 contacts, then send an email to that new group.
If the new group works, the original group may have an issue. In that case, the easiest fix is usually to recreate the original group with the same members.

If you can send normally to individual contacts but only this group fails, that would point more strongly to the group settings or group data rather than your mailbox.

I hope this helps.

Regards,
Jhun