Built in keyboard issues on my MSI Laptop Raider GE76 12UE

Try these steps in order:

1. Check keyboard language and input settings.
   • Go to Start > Settings > Time & language > Region & language.
   • Make sure the keyboard input language matches the display language.
   • If they do not match, change them so they match.
2. Check Windows keyboard accessibility settings.
   • Go to Start > Settings > Ease of Access > Keyboard.
   • Review settings such as Sticky Keys, Toggle Keys, and Filter Keys.
   • If any are turned on, test with them turned off.
   • If needed, turn on the On-Screen Keyboard with Windows key + Ctrl + O and test whether . behaves normally there.
3. Check for Windows updates.
   • Go to Start > Settings > Update & Security > Windows Update.
   • Install available updates.
   • This is important because special key problems can happen when the PC does not have the latest updates.
4. Reinstall the keyboard device.
   • Open Device Manager.
   • Expand Keyboards.
   • Right-click the keyboard and select Uninstall.
   • Restart the PC.
5. Test whether the issue is likely hardware-related.
   • If the same wrong key behavior happens even with the built-in keyboard consistently, and software settings do not fix it, the issue can be hardware-related.
   • Similar cases in Microsoft Q&A indicate unusual key remapping or repeated wrong inputs are often caused by keyboard hardware problems.
6. If the problem continues, get support.
   • Open Get Help or use the Surface app support flow if available on the device.
   • If the laptop was recently serviced or repaired, report it to the repair provider because keyboard issues that continue after software checks can be caused by hardware faults.

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