Built in keyboard issues on my MSI Laptop Raider GE76 12UE

Nathaniel Smith 0 Reputation points
2026-09-13T22:54:47.6233333+00:00

My MSI laptop has an issue where when I type the . key it acts as if it is the Enter Key and my 0 key on my ten key does the same. It will place the character when I press the key but then move my cursor down a line or when I type even www. in the search bar on any engine it starts the search because it treats it like its a an enter key..

Looking for help not computer savvy at all.

Thank you!

Windows for home | Windows 11 | Input and language
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  1. ApexNáV 170 Reputation points
    2026-09-14T00:25:17.5566667+00:00

    Check whether an external keyboard or the Windows on‑screen keyboard does the same.

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  2. Ivan B 123.4K Reputation points Independent Advisor
    2026-09-13T23:33:33.7866667+00:00

    Hi,

    Could you try using an external keyboard to see if the problem persists?

    Please test by holding down the Fn key and pressing the W key—does it trigger "Enter," or does it output the letter "W"?

    Thanks.

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  3. AI answer

    2026-09-13T22:55:01.85+00:00

    Try these steps in order:

    1. Check keyboard language and input settings.
      • Go to Start > Settings > Time & language > Region & language.
      • Make sure the keyboard input language matches the display language.
      • If they do not match, change them so they match.
    2. Check Windows keyboard accessibility settings.
      • Go to Start > Settings > Ease of Access > Keyboard.
      • Review settings such as Sticky Keys, Toggle Keys, and Filter Keys.
      • If any are turned on, test with them turned off.
      • If needed, turn on the On-Screen Keyboard with Windows key + Ctrl + O and test whether . behaves normally there.
    3. Check for Windows updates.
      • Go to Start > Settings > Update & Security > Windows Update.
      • Install available updates.
      • This is important because special key problems can happen when the PC does not have the latest updates.
    4. Reinstall the keyboard device.
      • Open Device Manager.
      • Expand Keyboards.
      • Right-click the keyboard and select Uninstall.
      • Restart the PC.
    5. Test whether the issue is likely hardware-related.
      • If the same wrong key behavior happens even with the built-in keyboard consistently, and software settings do not fix it, the issue can be hardware-related.
      • Similar cases in Microsoft Q&A indicate unusual key remapping or repeated wrong inputs are often caused by keyboard hardware problems.
    6. If the problem continues, get support.
      • Open Get Help or use the Surface app support flow if available on the device.
      • If the laptop was recently serviced or repaired, report it to the repair provider because keyboard issues that continue after software checks can be caused by hardware faults.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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